Shipping & Care

How your order gets to you, and how to get the most out of every candle.

Shipping

Where do you ship?

We currently ship within the United States.

How long does it take?

Orders are packed within 2 to 3 business days. Most arrive 3 to 7 days after that.

How much is shipping?

Shipping is calculated at checkout based on your address.

Can I return a candle?

Unburned candles can be returned within 30 days of delivery. Contact us and we will send instructions.

My candle arrived damaged.

Send us a photo through the contact page within 7 days of delivery and we will replace it.

How long should the first burn be?

Let the wax melt all the way to the edge on the first burn, usually 2 to 3 hours. This keeps the candle from tunneling.

Should I trim the wick?

Yes. Trim to about ¼ inch before every burn for a clean, steady flame.

How long can I burn it at once?

No more than 4 hours at a time. Let it cool before lighting it again.

How long does a candle last?

Up to 50 hours with good wick care.

When is it finished?

Stop burning when about ½ inch of wax remains.

Can I reuse the vessel?

Yes. Pour in hot water to loosen the leftover wax, pop it out, then wash with soap and water.

Basic safety

Never leave a burning candle unattended. Keep it away from drafts, children, pets and anything flammable, and burn it on a heat-safe surface.

Still have a question? Contact us